Privacy Policy

Last Updated: April 2024

At Oz Festive Events, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services or interact with our website.

1. Information We Collect

Personal Information

We collect information that you provide directly to us when you:

  • Submit an enquiry through our contact form
  • Request a quote or booking
  • Communicate with us via email or phone
  • Subscribe to our newsletter or marketing communications

This information may include your name, email address, phone number, company name, event details, and other information relevant to your enquiry.

Automatically Collected Information

When you visit our website, we may automatically collect certain information including:

  • IP address and browser type
  • Operating system
  • Referring website
  • Pages viewed and time spent on our site
  • Device information

2. How We Use Your Information

We use the information we collect for the following purposes:

  • To respond to your enquiries and provide requested information
  • To process bookings and provide event entertainment services
  • To communicate with you about your event or booking
  • To improve our website and services
  • To send marketing communications (with your consent)
  • To comply with legal obligations

3. Information Sharing

We do not sell your personal information to third parties. We may share your information only in the following circumstances:

  • Service Providers: With trusted third parties who assist us in operating our business (e.g., event venues, payment processors)
  • Legal Requirements: When required by law or to protect our rights
  • Business Transfers: In connection with a merger, acquisition, or sale of assets

4. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

5. Cookies

We use cookies and similar technologies to collect information about your browsing activities. Cookies are small data files stored on your device. You can manage cookie preferences through your browser settings. For more information, please see our Cookie Policy.

6. Your Rights

Under Australian privacy law, you have the right to:

  • Access and request a copy of your personal information
  • Request correction of inaccurate information
  • Request deletion of your personal information
  • Object to or restrict processing of your information
  • Withdraw consent at any time (where processing is based on consent)

To exercise these rights, please contact us through our contact form.

7. Data Retention

We retain your personal information for as long as necessary to provide our services and fulfil the purposes outlined in this policy. For event clients, we typically retain records for 7 years following the event date for accounting and legal purposes. Enquiry information may be retained for 3 years unless you request deletion.

8. Children's Privacy

Our services are not intended for children under 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected such information, we will take steps to delete it promptly.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on our website and updating the "Last Updated" date. We encourage you to review this policy periodically.

10. Contact Us

If you have questions, concerns, or complaints about this Privacy Policy or our data practices, please contact us: