Frequently Asked Questions

We provide entertainment for a wide range of events including corporate functions, end-of-year celebrations, private parties, weddings and engagements, milestone birthdays, and venue functions. Our services are adaptable to both intimate gatherings of 20 guests and large-scale events for 200+ attendees. If you have a specific occasion in mind, contact us to discuss how we can tailor our entertainment to your needs.

For optimal availability and planning, we recommend booking 4-8 weeks in advance for most events. However, we can often accommodate shorter timelines depending on schedule availability. Peak periods such as December weekends and major public holidays may require earlier booking—typically 2-3 months ahead. If you have an upcoming date, reach out even if it's soon; we'll do our best to accommodate or suggest alternative options.

Our pricing is comprehensive and includes premium entertainment tables, professional hosts, all gaming equipment, styling elements, setup and breakdown, and basic customisation such as fun money or chips. Travel within metropolitan areas is included. Additional costs may apply for regional travel, extended hours, custom theming, or specific venue requirements. We provide transparent quotes with no hidden fees—you'll know exactly what's included before confirming your booking.

Space requirements vary by entertainment configuration. As a general guide, each table requires approximately 3x4 metres including guest space and host positioning. For the Select Package with one table, allow 12-15 square metres. The Signature Package with three tables typically requires 20-25 square metres. The Grand Affair Package needs 30+ square metres depending on configuration. We also need consideration for access—doors, elevators, and pathways that accommodate our equipment. During planning, we'll discuss your specific venue and confirm exact requirements.

Absolutely not. Our professional hosts are experienced at introducing games to complete beginners and ensuring everyone feels comfortable participating. They explain rules clearly, provide guidance during play, and adapt their approach based on guest experience levels. The entertainment is designed to be accessible and enjoyable regardless of prior knowledge. Many clients find that guests who were initially hesitant become the most engaged participants once they understand how simple and fun the games can be.

Yes, we offer customisation options to align with your event theme. This can include branded fun money, coloured felts to match your colour scheme, custom signage, and themed decor elements. Our hosts can also incorporate your theme into their presentation attire. For extensive customisation such as complete era theming or brand integration, we recommend discussing requirements early in planning so we can prepare appropriately. Let us know what you have in mind and we'll tailor accordingly.

Setup time varies by package size but typically ranges from 1-3 hours. The Select Package usually requires 1-1.5 hours, the Signature Package 1.5-2 hours, and the Grand Affair Package 2-3 hours. We always arrive with sufficient time to be fully prepared before your event begins. Breakdown is more efficient, typically taking 45 minutes to 1.5 hours depending on configuration. We coordinate with you and your venue to ensure setup timing works with your schedule and doesn't interfere with other preparations.

We provide services Australia-wide with primary presence in Sydney, Melbourne, Brisbane, Gold Coast, Perth, and Adelaide. Travel to regional areas is available and priced based on distance and accommodation requirements. Our quality standards remain consistent across all locations—we don't franchise or subcontract; you receive the same professional service regardless of which city your event is in. If your location isn't listed, contact us to discuss availability and logistics.

No. Our entertainment operates entirely with fun money or chips provided as part of the service. This creates an engaging experience without any real-money wagering. Guests receive their initial allocation, play for the enjoyment of the game, and often conclude with a prize for the most successful player at each table—though this is entirely optional and at your discretion as host. The focus is on entertainment, social interaction, and creating memorable experiences rather than gambling.

We understand that circumstances change. Cancellation policies vary by timing—cancellations more than 30 days before the event typically receive a full refund less a small administration fee. Cancellations 14-30 days prior may incur a 50% cancellation fee, and within 14 days may be non-refundable. Rescheduling is often possible with sufficient notice and subject to availability. Specific terms are outlined in our booking agreement, and we work reasonably with clients facing genuine unforeseen circumstances. We recommend discussing any concerns at the time of booking.

Yes, we regularly collaborate with event planners, wedding coordinators, venue managers, caterers, and other vendors to ensure seamless integration of entertainment into your broader event. We understand our role as one component of a larger celebration and coordinate accordingly. For venues, we also offer partnership arrangements for regular entertainment offerings. If you're working with other vendors or have venue requirements, let us know early in planning so we can establish clear communication and coordination.

The process begins with an enquiry through our contact form, email, or phone. We'll respond within 24 hours to discuss your event requirements and answer any initial questions. Following that conversation, we prepare a tailored proposal outlining recommended entertainment, pricing, and any customisation options. Once you approve the proposal, we issue a booking agreement and request a deposit to secure your date. The balance is typically due 7-14 days before the event. From confirmation through delivery, we maintain regular communication to ensure everything proceeds smoothly.